Please find here answers to the most commonly asked questions.

FINE+RARE offers unparalleled access to the world's finest wines and spirits. We manage the sourcing and logistics so you can simply buy from us. Some products are available for immediate delivery from our own stock, and some are sourced through our network of producers and merchants. We’ll always let you know the expected delivery window when you place your order.

Most of our list is available through our global network of producers and merchants. Items sourced on demand in this way have a lead-time of 10-12 weeks, as we consolidate imports, condition-check products and handle delivery logistics so that you don’t have to.
Often lead-times are considerably shorter and we’ll always let you know when you can expect your goods before you make a purchase. If you need a particular order quickly, contact us and we’ll do everything we can to help.
Other products – those in our warehouse – are available for immediate delivery, and will be shipped on payment.

Currently there is no minimum order value. Please note that this is subject to change.

We don’t have a retail store.

You’ll be notified by email as soon as your products arrive with us. We can then organise delivery to you.

We accept payment by Visa, MasterCard, American Express and by direct bank transfer. If you choose to pay by bank transfer, please include your invoice number in the payment reference.

Safe transit of fine wine and spirits is incredibly important. Every shipment is photographed so that you have complete confidence that everything arrives tamper-free and in original condition.

Our shipping fees are calculated per bottle, starting from €25 within Italy.
Shipping costs for your selected destination are shown during the check-out process on the website. Below is an indication of shipping costs per region.
(prices stated exclude VAT).

from €25 to €50 (for up to 48 bottles)

Most of Europe (except Italy)
from €45 to €300 (for up to 48 bottles)

Rest of world
from €45 to €1,400 (for up to 48 bottles)

The shipment is insured up to a value of € 5,000, for higher amounts it is necessary to supplement with insurance of 1% of the total value.

If you’d like to ship larger volumes, can’t find your shipping destination at checkout or have any other questions, please contact us to find out more – our team is always happy to help.

The shipment is insured up to a value of € 5,000, for higher amounts it is necessary to supplement with insurance of 1% of the total value.

We understand that wine and spirits storage can be complex and time-consuming. We therefore offer a solution with our air-conditioned, temperature-controlled, CCTV-monitored warehouse, and tax-free, in bond storage in our warehouse in the UK at London City Bond. Your bottles will be placed in an account in your name, looked after by our team. You can visit the warehouse in person by appointment.

For further details, please contact us at europecustomerservices@frw.co.uk

Please note, for our bonded warehouse in the UK, we are no longer accepting duty paid wines for storage; you may still store duty paid spirits. Any duty paid wines received at our chamber without prior notice will be rejected and returned to the original sender.

Yes, all bottles stored with us are insured at their full replacement value.

Yes, we can arrange for direct collection from our warehouse in Bovolone, Italy. Please contact us before you place your order so that we can make the necessary arrangements.

We’re always happy to discuss purchasing private collections or lists from merchants, stores and restaurants. The bottles must be in excellent condition, have been properly stored, and be valuable.
After we’ve assessed your wines, we are able to sell them on your behalf.

Looking to sell to us? Please send your list to europecustomerservices@frw.co.uk

We are currently unable to offer this service

Can’t find what you’re looking for? We’d be delighted to help.

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